Automation & Customer Engagement Lead Jobs in Dubai | Uber Jobs 2022

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United Arab Emirates – Uber is looking to hire following staff.

Automation & Customer Engagement Lead Jobs in Dubai | Uber Jobs 2022

About Uber:
Uber Technologies, Inc., commonly known as Uber, is an American technology company. Its services include ride-hailing, food delivery, package delivery, couriers, freight transportation, and, through a partnership with Lime, electric bicycle and motorized scooter rental.

1- Automation and Customer Engagement Lead
Full Time
Dubai, UAE

A- Define the roadmap and lead the execution of different initiatives in the pipeline – including automated resolution and self-service solutions – working with various tech, product and data science teams.
B- Develop and execute the strategy for the Automation program and be accountable for delivery of key program metrics such as Contact Rate, Automation Rate, Automation CSAT etc.
C- Drive design and execution of experiments with automated support policies and levers to dynamically optimize decisioning and metrics.
D- Define customer segmentation that will allow to optimize automated flows including R&A spending for both Rides and Eats.

A- 8 years experience in project or product management coming from a technical program management background.
B- Solid technical aptitude and an ability to understand technical designs / flows / implementation, challenges and risks. Willingness to develop deep SME and technical knowledge into a domain.
C– Strong business acumen and business understanding.
D– Masters degree in field of business administration or technical degree related to software/computing engineering.

For more details, please scroll down & see the details.

Last Date to Apply: May-31-2022

Uber Careers – United Arab Emirates

TitleAutomation & Customer Engagement Lead Jobs in Dubai | Uber Jobs 2022
Hiring OrganizationUber
Job LocationDubai, UAE
Date PostedMay/17/2022
Base SalaryAED
Description Listed below
Employment TypeFull Time
Valid UntilMay/31/2022
Job Data

Automation and Customer Engagement Lead Jobs in 17 May 2022
Automation and Customer Engagement Lead Jobs in 17 May 2022

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