United Arab Emirates – Bab Al Shams Desert Resort is looking to hire following staff.
Call Centre Jobs in Dubai UAE at Bab Al Shams Desert Resort
About Bab Al Shams Desert Resort:
Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
1- Call Centre Guest Relations Executive
Full Time
Dubai, UAE
About the Role:
A- Answers all guest calls internally and externally in a pleasant, clear, slow, confident and in a personalized manner according to standards within three rings.
B- Listens to the guest’s request attentively and coordinate efficiently with departments concerned to ensure prompt delivery of services.
Responsibilities:
A- To adhere to the department’s Standard Operating Procedures at all times.
B- To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls,
C- Accepts and accurately records all requests received on the extension.
Requirements:
A- Minimum High School Graduate.
B- Hotel Management graduate or Front Office operations certification.
C- 1 year in similar position in a five star hotel.
For more details, please scroll down & see the details.
Last Date to Apply: Jan-10-2023