United Arab Emirates – First Abu Dhabi Bank (FAB) is looking to hire following staff.
Contact Center Manager Jobs in Abu Dhabi | FAB Bank Jobs UAE 2022
About First Abu Dhabi Bank (FAB):
First Abu Dhabi Bank is the largest bank in the United Arab Emirates. It was formed following a merger between First Gulf Bank and National Bank of Abu Dhabi. FAB offers financial solutions, products and services through its Corporate and Investment Banking and Personal Banking franchises.
1- Manager- Contact Center (UAE Nationals ONLY)
Abu Dhabi, UAE
Responsible for handling a team of CSR’s providing 24/7 customer support to the existing customers/ new prospects, Monitor adherence to SLA, display right standards of customer satisfaction practices by staying focused on productivity of CSR’s through customer service and up selling.
A- Organised and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy..
B- Responsible for handling a team of CSR’s providing 24/7 customer support to the existing customers/ new prospects, Monitor adherence to SLA, display right standards of customer satisfaction practices by staying focused on productivity of CSR’s through customer service and up selling.
C- Promote the organisation’s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
A- Bachelor’s degree.
B- 3 years relevant experience in customer service / Contact Centre.
C- Excellent communication skill in English & Arabic.
For more details, please scroll down & see the details.
Last Date to Apply: May-29-2022
First Abu Dhabi Bank (FAB) Careers – United Arab Emirates
|Title||Contact Center Manager Jobs in Abu Dhabi | FAB Bank Jobs UAE 2022|
|Job Location||Abu Dhabi, UAE|
|Employment Type||Full Time|
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