Customer Service Jobs | Rackspace Jobs in Dubai 2020

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United Arab Emirates – Rackspace is looking to hire following staff.

Customer Service Jobs | Rackspace Jobs in Dubai 2020

About Rackspace:

Rackspace are the multi cloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.

1- Enterprise Customer Success Manager
Full Time
Dubai, UAE

Responsibilities:
Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers, as well as strategic planning 6 months, 1 year and 2 years in advance.
Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining, developing a customer contact strategy and growth plans.
Develops Customer Success procedures to ensure efficient and effective running of the service.
Reviews and negotiates credit claims.

Requirements:
Comprehensive understanding and experience of industry best practices and how to apply them to company policies and procedures and customer requirements.
The ability to communicate technical information and complex technical issues to a variety of stakeholders.
Experienced in working with Google Public Cloud, with knowledge of its products and services.
Excellent networking skills, with a proven ability to navigate organizations and build strong relationships with C level leaders.
Strong Experience in the IT industry with a good understanding of Internet Technologies.

For more details, please scroll down & see the details.

Last Date to Apply: Dec-31-2020

Rackspace – United Arab Emirates

TitleCustomer Service Jobs | Rackspace Jobs in Dubai 2020
Hiring OrganizationRackspace
Job LocationDubai, UAE
Date PostedDec/20/2020
Base SalaryAED
Description Listed below
Employment TypeFull Time
Valid UntilDec/31/2020
Job Data

Customer Success Manager Jobs in Rackspace 20 Dec 2020
1- Enterprise Customer Success Manager
Full Time
Dubai, UAE

Responsibilities:
Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers, as well as strategic planning 6 months, 1 year and 2 years in advance.
Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining, developing a customer contact strategy and growth plans.
Develops Customer Success procedures to ensure efficient and effective running of the service.
Reviews and negotiates credit claims.

Requirements:
Comprehensive understanding and experience of industry best practices and how to apply them to company policies and procedures and customer requirements. 
The ability to communicate technical information and complex technical issues to a variety of stakeholders.
Experienced in working with Google Public Cloud, with knowledge of its products and services.
Excellent networking skills, with a proven ability to navigate organizations and build strong relationships with C level leaders.
Strong Experience in the IT industry with a good understanding of Internet Technologies.

For more details, please scroll down & see the details.

Last Date to Apply: Dec-31-2020

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Customer Success Manager Jobs in Rackspace 20 Dec 2020

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