United Arab Emirates – GMG is looking to hire following staff.
CX & Supply Chain Analyst Jobs in Dubai UAE | GMG Jobs 2022
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods.
1- CX & Supply Chain Analyst
The job of a Customer Experience Analyst is to work on solving customers’ pain points along with the CX team. His/her role is to identify customer problems from the data and raise these to the relevant teams. He/ she will ensure that promised SLAs are being achieved. He/she will co-own the customer experience metrics such as NPS, CSAT. He/ she will work to achieve highest level of customer satisfaction.
A– Define the right SLAs based on the data.
B– Identify the SLA breach reasons by using the data and propose a solution.
C– Liaise with the key stakeholders like CS team, project management teams to understand their data requirements and support them in getting the desired data.
D– Share insights from the data to improve Supply chain performance.
A– Bachelor’s / Master’s degree in Engineering / Mathematics / Economics or Statistics.
B– Diploma / degree in Data Science / Business Analytics is a plus.
C– 2-4 years on experience in a Business Analytics role with an E-commerce firm.
D– Experience in working on supply chain and CS metrics data.
For more details, please scroll down & see the details.
Last Date to Apply: Apr-05-2022
GMG Careers – United Arab Emirates
|Title||CX & Supply Chain Analyst Jobs in Dubai UAE | GMG Jobs 2022|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|