United Arab Emirates – Amazon is looking to hire following staff.
Executive Customer Relations Specialist Jobs in UAE at Amazon
Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
1- Executive Customer Relations Specialist
The mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for change and resolution on behalf of Amazon customers, Customer Service and the overall business. ECR serves as a bridge between CS and a variety of other groups within our company.
A- Respond to enquiries from corporate executives, government authorities in addition to resolving contacts (received through any channel).
B- Provide advice to CS floor staff, regarding escalated contacts.
C- communicate effectively and professionally with other departments in researching complaints and acting as CS resource.
D- Provide a detailed root cause analysis for customer advocacy to top level executives.
A- 1-2 years customer service experience.
B- Experience with Microsoft Office, including Outlook, Word and Excel.
C- Strong in both written and verbal English and Arabic.
D- Self-disciplined, quick self-learning, diligent and proactive.
For more details, please scroll down & see the details.
Last Date to Apply: Nov-30-2022
Amazon Careers – United Arab Emirates
|Title||Executive Customer Relations Specialist Jobs in UAE at Amazon|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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