United Arab Emirates – First Abu Dhabi Bank (FAB) is looking to hire following staff.
First Abu Dhabi Bank Jobs | Head of Contact Center Jobs in UAE
About First Abu Dhabi Bank (FAB):
First Abu Dhabi Bank is the largest bank in the United Arab Emirates. It was formed following a merger between First Gulf Bank and National Bank of Abu Dhabi. FAB offers financial solutions, products and services through its Corporate and Investment Banking and Personal Banking franchises.
1- Head of Contact Center
Abu Dhabi, UAE
Responsibilities & Duties:
A- Provide strong, dynamic leadership that mentors, develops and guides team members to efficiently leverage the value of every customer interaction..
B- Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting and human capital development.
C-Develop, implement and maintain effective internal and external quality assurance programs fostering continuous improvement and exceeding Service Level Agreement performance.
D-Coordinate analytic, strategic and technical resources to meet client expectations and ensure satisfaction.
A- Masters/Bachelor’s Degree in Business Administration/ Finance, Banking or a related major field of study.
B- Proven experience of leading a service driven contact center operation with experience of managing an operation through periods of significant growth or change.
C- 10+ years of relevant experience in the banking sector with at least 5+ years in similar positions of progressively increasing managerial responsibilities in the retail banking environment.
For more details, please scroll down & see the details.
Last Date to Apply: Jan-05-2022
First Abu Dhabi Bank (FAB) Careers – United Arab Emirates
|Title||First Abu Dhabi Bank Jobs | Head of Contact Center Jobs in UAE|
|Job Location||Abu Dhabi, UAE|
|Employment Type||Full Time|
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