United Arab Emirates – Amazon is looking to hire following staff.
Improvement Manager Jobs in Dubai UAE | Amazon Jobs 2021
Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
1- Continuous Improvement Manager
A- Lead a team of contact experience analysts.
B- Create mechanisms to deep dive into all available data to understand the quality of service delivered by ME CS.
C- Proactively create quality dashboards and new metrics where required.
D- Create a contact quality roadmap, with deliverables, as well as quantitative forecast for full year performance based on known headwinds and tailwinds.
E- Write and present narrative reports to senior LT summarizing trend analysis and findings along with recommendations.
A– 5+ years contact centre operations experience.
B– Prior experience in Continuous improvement/ Process Excellence skillset is a must have.
C- Experience of Lean and/or 6 sigma methodologies.
D- Ability to deep dive/analyze data and draw conclusions leading to improvement initiative recommendations and long-term quality strategy.
E- Program Management experience.
For more details, please scroll down & see the details.
Last Date to Apply: Jul-15-2021
Amazon Careers – United Arab Emirates
|Title||Improvement Manager Jobs in Dubai UAE | Amazon Jobs 2021|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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