IT Service Management Process Lead Jobs in Dubai UAE at Chalhoub

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United Arab Emirates – Chalhoub Group is looking to hire following staff.

IT Service Management Process Lead Jobs in Dubai UAE at Chalhoub

About Chalhoub Group:
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

1- IT Service Management Process Lead
Full Time
Dubai, UAE

Responsibilities:
A- Manage the review, assignment and classifications of incidents, outages and problem cases.
B- Create and review incident and problem management reports; change and release reports to identify action plans to improve key performance indicators as necessary across all resolver groups and support teams.
C- Introduces key ITIL disciplines and practical project management techniques to ensure effective end to end problem management.
D- Ensure proper usage of incident, outage, problem and change management systems and processes.

Requirements:
A- ITIL Service Management Foundation v3 Certified.
B- Strong understanding of ITIL Incident, Problem, Change and Release (specifically Configuration Management) processes.
C- At least 5 years’ experience of incident, problem, change and release management creating governance and frameworks for each discipline in multi-company, international environments.
D- Awareness and use of DEVOPS tools for Continuous Integration / Continuous Deployment (CI/CD) – experienced with Jenkins and Software repository tools/environments like GitHub.

Last Date to Apply: Jun-20-2022

Chalhoub Careers – United Arab Emirates

TitleIT Service Management Process Lead Jobs in Dubai UAE at Chalhoub
Hiring OrganizationChalhoub Group
Job LocationDubai, UAE
Date PostedJun/04/2022
Base SalaryAED
Description Listed below
Employment TypeFull Time
Valid UntilJun/20/2022
Job Data

IT Service Management Process Lead Jobs in UAE 04 Jun 2022
IT Service Management Process Lead Jobs in UAE 04 Jun 2022

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