United Arab Emirates – Etihad Airways is looking to hire following staff.
Online Community Specialist Jobs | Etihad Airways Jobs in UAE 2021
Etihad Airways is the second flag carrier of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near to Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second largest airline in the UAE after Emirates.
1- Online Community Specialist
Abu Dhabi, UAE
Responsibilities & Duties:
A- Ensure that all Etihad social channels and forums are monitored using creative responses and providing best in class customer service with all interactions responded to in a 15minute SLA.
B- Develop strong relationships with key Guests in order to develop loyalty to the Etihad brand and retain their business.
C- Conduct investigations by e-mail, telephone or personally with departments and stations in respect of Guests feedback and assess the information obtained to generate an appropriate response.
D- Share Guest feedback in a positive way with key stakeholder to identify and inform opportunities to improve standards and procedures, to promote Etihad as a caring airline.
E- Analyse first response outcomes and recommend procedures to improve service recovery, investigative methods and prevent future reoccurrence.
A- Minimum Diploma (2 years or more).
B- Minimum of 3 years of work experience In Customer Experience/ Community Management role.
C- Excellent Communication Skills.
D- Strong sense of social media trends and community building.
For more details, please scroll down & see the details.
Last Date to Apply: Jul-17-2021
Etihad Airways Careers – United Arab Emirates
|Title||Online Community Specialist Jobs | Etihad Airways Jobs in UAE 2021|
|Hiring Organization||Etihad Airways|
|Job Location||Abu Dhabi, UAE|
|Employment Type||Full Time|
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