Quality Officer Jobs in Dubai | Dnata travel Jobs UAE 2022

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United Arab Emirates – Dnata Group is looking to hire following staff.

Quality Officer Jobs in Dubai | Dnata travel Jobs UAE 2022

About Dnata Group:
Dubai National Air Travel Agency is an Emirati airport services provider which provides aircraft ground handling, cargo, travel, and flight catering services across five continents.

1- QUALITY OFFICER (DT)
Full Time
Dubai, UAE

Job Purpose:
A- Implement quality criteria, standards and processes to ensure understanding and influence motivation in individuals and teams to achieve the desired quality levels. This criteria, standards and processes will be developed in conjunction with the Call Centre Manger (Dnata).
B- Work with the Contact Centre management team and other Contact Centre staff to devise and implement quality standards and processes covering all internal and external customer interactions.
C- Regularly review agent and contact centre assessment criteria to ensure fit for purpose and in line with commercial objectives. Ensure that any criteria and quality standard documentation is up to date and calibrated across the contact centre using version control.
D- Ensure regular quality monitoring is scheduled by the Reservation / Sales Officers and sufficient agent coaching time is being allocated for this.

Requirements:
A- Vocational or Diploma (12+2 or equivalent) .
B- Customer Service.Call Centre : 3+ Years.
C- Experience in Coaching and people development Implementation and management of a quality development programme.
D- Process design and mapping.

For more details, please scroll down & see the details.

Last Date to Apply: Aug-09-2022

Dnata Group Careers – United Arab Emirates

TitleQuality Officer Jobs in Dubai | Dnata travel Jobs UAE 2022
Hiring OrganizationDnata Group
Job LocationDubai, UAE
Date PostedJul/30/2022
Base SalaryAED
Description Listed below
Employment TypeFull Time
Valid UntilAug/09/2022
Job Data

Quality Officer Jobs in UAE 30 Jul 2022
Quality Officer Jobs in UAE 30 Jul 2022

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This job was originally posted by Dnata Group careers web site.

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