Service Quality Officer Jobs in Sharjah | Air Arabia Jobs UAE 2022

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United Arab Emirates – Air Arabia is looking to hire following staff.

Service Quality Officer Jobs in Sharjah | Air Arabia Jobs UAE 2022

About Air Arabia:
Air Arabia is an Emirate low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.

1- Service Quality Officer – Contact Center
Full Time
Sharjah, UAE

Job Description:
Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures.  Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales.

Job Responsibilities:
A- Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
B- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
C- Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR. 

Requirements:
A- Bachelor degree in Management/ Administration or equivalent.
B- Quality Assurance/ISO Lead Assessor certificate is a plus.
C- 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.

Last Date to Apply: Apr-20-2022

Air Arabia Careers – United Arab Emirates

TitleService Quality Officer Jobs in Sharjah | Air Arabia Jobs UAE 2022
Hiring OrganizationAir Arabia
Job LocationSharjah, UAE
Date PostedApr/07/2022
Base SalaryAED
Description Listed below
Employment TypeFull Time
Valid UntilApr/20/2022
Job Data

Service Quality Officer Jobs in UAE 07 Apr 2022
Service Quality Officer Jobs in UAE 07 Apr 2022

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This job was originally posted by Air Arabia careers web site.

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