United Arab Emirates – Air Arabia is looking to hire following staff.
Service Quality Officer Urdu Speaker Jobs in Sharjah | Air Arabia Jobs UAE
About Air Arabia:
Air Arabia is an Emirate low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.
1- Service Quality Officer – Contact Center – Urdu Speaker
A- Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
B- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
C- Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
D- Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.
A- Bachelor degree in Management/ Administration or equivalent.
B- Quality Assurance/ISO Lead Assessor certificate is a plus.
C- Capable of using technology systems and tools; proficient in Microsoft Office.
D- Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
Last Date to Apply: May-25-2022
Air Arabia Careers – United Arab Emirates
|Title||Service Quality Officer Urdu Speaker Jobs in Sharjah | Air Arabia Jobs UAE|
|Hiring Organization||Air Arabia|
|Job Location||Sharjah, UAE|
|Employment Type||Full Time|
Latest Air Arabia Jobs Advertisement is available now..
Click The Below Button To Apply
To get latest job updates by email please enter your email below.
Browse ALL JOBS, You might be interested in one or check Jobs by following categories
Jobs By Country
United Arab Emirates Jobs
This job was originally posted by Air Arabia careers web site.
You can find apply now button in Avery Jobs Post to start your application.
Navigate to CareerzPlanet to find all the related jobs.
We are always here to help you, please fill the contact form and we will go back to you shortly.