Service Quality Officer Urdu Speaker Jobs in Sharjah | Air Arabia Jobs UAE

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United Arab Emirates – Air Arabia is looking to hire following staff.

Service Quality Officer Urdu Speaker Jobs in Sharjah | Air Arabia Jobs UAE

About Air Arabia:
Air Arabia is an Emirate low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.

1- Service Quality Officer – Contact Center – Urdu Speaker
Full Time
Sharjah, UAE

Job Responsibilities:
A- Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
B- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
C- Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
D- Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.

Requirements:
A- Bachelor degree in Management/ Administration or equivalent.
B- Quality Assurance/ISO Lead Assessor certificate is a plus.
C- Capable of using technology systems and tools; proficient in Microsoft Office.
D- Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).

Last Date to Apply: May-25-2022

Air Arabia Careers – United Arab Emirates

TitleService Quality Officer Urdu Speaker Jobs in Sharjah | Air Arabia Jobs UAE
Hiring OrganizationAir Arabia
Job LocationSharjah, UAE
Date PostedMay/11/2022
Base SalaryAED
Description Listed below
Employment TypeFull Time
Valid UntilMay/25/2022
Job Data

Service Quality Officer - Contact Center - Urdu Speaker Jobs in UAE 11 May 2022
Service Quality Officer – Contact Center – Urdu Speaker Jobs in UAE 11 May 2022

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This job was originally posted by Air Arabia careers web site.

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