United Arab Emirates – Air Arabia is looking to hire following staff.
Urdu Speaker Service Quality Officer Jobs in UAE | AirArabia Jobs 2022
About Air Arabia:
Air Arabia is an Emirate low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.
1- Service Quality Officer – Contact Center – Urdu Speaker
A- Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
B- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
C- Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
A- Bachelor degree in Management/ Administration or equivalent.
B- Quality Assurance/ISO Lead Assessor certificate is a plus.
C- Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
D- 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.
Last Date to Apply: May-13-2022
Air Arabia Careers – United Arab Emirates
|Title||Urdu Speaker Service Quality Officer Jobs in UAE | AirArabia Jobs 2022|
|Hiring Organization||Air Arabia|
|Job Location||Sharjah, UAE|
|Employment Type||Full Time|
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