Urdu Speaker Service Quality Officer Jobs in UAE | AirArabia Jobs 2022

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United Arab Emirates – Air Arabia is looking to hire following staff.

Urdu Speaker Service Quality Officer Jobs in UAE | AirArabia Jobs 2022

About Air Arabia:
Air Arabia is an Emirate low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.

1- Service Quality Officer – Contact Center – Urdu Speaker
Full Time
Sharjah, UAE

Job Responsibilities:
A- Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
B- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
C- Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.

Requirements:
A- Bachelor degree in Management/ Administration or equivalent.
B- Quality Assurance/ISO Lead Assessor certificate is a plus.
C- Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
D- 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.

Last Date to Apply: May-13-2022

Air Arabia Careers – United Arab Emirates

TitleUrdu Speaker Service Quality Officer Jobs in UAE | AirArabia Jobs 2022
Hiring OrganizationAir Arabia
Job LocationSharjah, UAE
Date PostedApr/28/2022
Base SalaryAED
Description Listed below
Employment TypeFull Time
Valid UntilMay/13/2022
Job Data

Urdu Speaker Service Quality Officer Jobs in UAE 28 Apr 2022
Urdu Speaker Service Quality Officer Jobs in UAE 28 Apr 2022

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This job was originally posted by Air Arabia careers web site.

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